Return & Refund Policy

Thank you for shopping with us. If you are not completely satisfied with your purchase, we’re here to help.

Returns

Due to the high cost of international return shipping, we generally do not require customers to return items.

If you experience an issue with your order, please contact us first and our support team will help find the best solution.

Depending on the situation, we may offer:

  • A replacement item

  • A partial refund

  • A full refund without requiring the item to be returned

Refund Eligibility

You may be eligible for a refund if:

  • The item arrives damaged

  • The item arrives defective

  • The wrong item was received

  • The item is significantly different from the description

Please contact us within 7 days of receiving your order and include:

  • Your order number

  • A photo or video of the issue

This helps us resolve the issue as quickly as possible.

Non-Refundable Situations

Refunds may not be provided in the following situations:

  • Incorrect shipping address provided by the customer

  • Minor variations in color due to lighting or screen differences

  • Damage caused by misuse or improper handling

Order Cancellation

Orders can be cancelled within 12 hours of purchase.

Once the order has been processed or shipped, it may no longer be possible to cancel.

Refund Processing

If a refund is approved, it will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear in your account depending on your payment provider.

Contact Us

If you have any questions about your order, please contact us at:

Email: 3dmakersdesk@gmail.com